If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We understand that plans can change. However, once an order is submitted, we’re unable to modify or cancel it at this time. We plan to add a cancellation window in the future.
For returns or exchanges, a 10% restocking fee applies, and return shipping costs are the customer’s responsibility. For full details, please review our Return & Refund Policy.

Yes, you can delay the delivery of your order after you complete your purchase. Just tell us your preferred shipping time and we'll keep the sauna for you!

After you complete your order, we will review it and send it to the warehouse for packing.
Once the warehouse is packed, the logistics will pick up the package and provide tracking information when the package starts shipping.
Before delivery, the truck driver will call you in advance to schedule a delivery time, so please keep your phone open.

We ship with major national carriers and freight partners, and we’ll match the best option based on your delivery address, item size, and service availability. Common carriers include Roadrunner, FedEx, ABF, Best, Estes, UPS, and CEVA.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

For full details, please review our Shipping Policy.

Yes, all of our saunas come with a warranty against manufacturing defects. Please refer to the product description for the specific warranty coverage for your model. For full details, please review our Warranty Policy

We recommend that you contact us within 2 days of placing your order to confirm if changes can be made.

Our red light is 660nm.

It is a nanotechnology panel combining electron beam technology with a negative oxygen ion release layer. It is located on the ceiling and floor of the sauna.

Sauna Plug Type : NEMA 6-20P
Power Requirements​​: Dedicated ​​240V/60Hz​​ circuit
18A​​ rated continuous load capacity
The power cord (10.8ft) for the sauna is located at the right rear facing the sauna.

The sauna should be installed within 5 feet of an electrical connection to ensure safe and efficient operation.

It is recommended to use a stable, horizontal platform.

There is no specific minimum clearance requirement from the top of the sauna to the ceiling. However, for general safety and ventilation, we recommend leaving a small gap (approx. 2-4 inches) to prevent any potential contact.

Wall panel assembly connection method: modular design, using latching screws, no tools required, securely connected. Installation time: ~30 minutes (no professional help needed).

Our saunas do not require specific ventilation for installation. They are designed for easy setup and use in various indoor environments.

We do not have a specific recommended sauna installer. However, each sauna comes with illustrated instructions and video guides, making the assembly process straightforward. Many of our customers are able to set it up themselves without professional installation.

Both are high-quality, durable woods, but they have distinct characteristics:
Hemlock – Light in color, smooth texture, and has a clean, modern look. It’s non-toxic, resists cracking, and is often chosen for a brighter interior.
Mahogany – Rich, darker color with a more classic and luxurious appearance. It’s dense, durable, and adds a warmer aesthetic.
Functionally, both perform equally well for saunas—it usually comes down to personal preference in appearance and style.

For outdoor saunas, mahogany and old fir are two excellent wood choices:
Mahogany: Offers exceptional stability and density; it is not prone to absorbing water and is insect-resistant. This means it is very difficult for it to warp, crack, or deform under outdoor weather conditions.

Old Fir: If you want a high-quality yet more cost-effective option, our old fir saunas are excellent. They are sturdy and stable, have a texture superior to regular pine, and their natural, elegant appearance gives a warm, nature-connected feeling.

The main differences between indoor saunas and outdoor saunas are as follows:
1. Finish difference: Indoor saunas use water-based paint, while outdoor saunas use wood wax oil. The advantage of wood wax oil is that it has better waterproofing and is more resistant to outdoor conditions such as sun exposure and wind, making it better suited for complex outdoor environments.
2. Structural difference: Outdoor sauna equipped with a double-layer roof, insulated walls, and weatherproof seals to withstand outdoor factors such as rain and temperature fluctuations. The most important thing is that the outdoor unit enhances weather resistance.

SH is an indoor hemlock sauna, and ST is an indoor mahogany sauna.
VS is an outdoor old fir sauna, and VT is an outdoor mahogany sauna.

Samsora offers three carefully selected wood options, each chosen for structural stability, heat tolerance, and durabilityn steam environments:
Model: SH(Hemlock)-Known for its superior heatresistance and long-lasting durability.
Model: VT/ST (African Mahogany) - Prized for its rich colorand exceptional strength.
Model: VS (US Fir Wood) -Valued for its timeless appearance and resilience.

Our indoor and outdoor saunas are available in models made from mahogany.
For indoor saunas(model: ST): Mahogany is known for its rich reddish-brown color and exceptional hardness, providing a cooler touch even at high temperatures, ensuring absolute comfort. It is the ultimate symbol of durability and elegance.
For outdoor saunas(model: VT): Our mahogany outdoor saunas are naturally resistant to rain, sun, moisture, and decay, making them ideal for installation in gardens, by the pool, and other humid environments, representing a wise long-term investment.

Excellent stability, uniform color.
Hemlock stays cool to the touch even at high temperatures, ensuring a comfortable seating experience without burning your skin. Hemlock has a very subtle, neutral scent. It offers the quality and durability similar to Cedar but at a more budget-friendly price point.

Old fir has been kiln-dried has a properly controlled moisture content, making it less prone to severe warping when used outdoors. It has a natural and elegant appearance, giving a warm and close-to-nature feeling. It is cost-effective.

Our saunas are constructed primarily using interlocking tongue-and-groove technology and mortise-and-tenon joints. This traditional craftsmanship ensures structural integrity without relying heavily on adhesives. No glue used in the manufacturing process and meets strict eco-friendly standards. You can enjoy a pure, chemical-free sauna experience.

Regardless of the model of sauna, the heater and sauna stones are included without additional purchases.

We use a heater with Japanese SUS316L stainless steel elements, rated at 2.5–3.8kW output. It can reach up to 210°F in about 30 minutes.

Saunas use 240V. The amperage depends on the size of the heater (2.5kW and 3.8kW).
For a sauna for 1-2 people, 18am is required; For a sauna for 3-4 people, it takes 20am.

The main heating method: steam heater (non-infrared), which heats the rocks and generates the heat of a traditional sauna.

Wipe interior surfaces every 5–10 uses or about every two weeks with a clean, damp cloth. Avoid harsh chemicals.

No. Deep cleaning is not required. All saunas are protected with a factory-applied coating. Simple wiping and proper ventilation are enough.

Leave the door open for 15–30 minutes to allow moisture to fully evaporate and keep the interior dry.

Yes. Indoor saunas have a water-based varnish. Avoid alcohol-based cleaners. Outdoor saunas are treated with wood wax oil and may require periodic re-oiling.

Yes. Natural fading or light color changes may appear after 3–6 months, depending on climate and sun exposure. This is normal and does not affect durability.

Reapply when fading becomes noticeable. Light sanding and re-oiling will restore appearance and protection.

Normal outdoor exposure is expected, but damage from extreme or uncontrollable weather conditions is not covered under warranty. Secure the glass door during strong winds.

For full details, please review our Warranty Policy.