Terms of Service

Terms of Service

Welcome to Samsora. By accessing our website and purchasing our steam sauna products, you agree to comply with and be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website or placing an order.

Effective Date: December 2025

Acceptance of Terms

By using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our website or services.

Eligibility

You must be at least 18 years of age to make a purchase on our website. By placing an order, you represent and warrant that you are of legal age and have the legal capacity to enter into a binding contract.

Product Information

We strive to provide accurate descriptions, specifications, and images of our steam sauna products. However, we do not warrant that product descriptions, pricing, or other content on our website is completely accurate, current, or error-free. We reserve the right to correct any errors and update information at any time without prior notice.

Pricing and Payment

All prices are listed in US Dollars (USD) unless otherwise stated and are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders that have already been confirmed. Payment terms are outlined in our Payment Policy.

Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Order confirmation does not guarantee acceptance; acceptance occurs when we process your payment and ship your product.

Shipping and Delivery

Shipping times and costs vary depending on your location and the product ordered. We will provide estimated delivery times at checkout, but we are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. Risk of loss and title for products pass to you upon delivery to the carrier.

Returns and Refunds

Our return and refund policies are detailed in our Refund Policy. Please review this policy before making a purchase. Custom or personalized products may not be eligible for return.

Warranties

Our steam sauna products are covered by manufacturer warranties as specified in our Warranty Policy. We make no additional warranties, express or implied, beyond those provided by the manufacturer.

Limitation of Liability

To the fullest extent permitted by law, Samsora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or products, including but not limited to loss of profits, data, or business opportunities. Our total liability shall not exceed the amount you paid for the product in question.

Intellectual Property

All content on this website, including text, images, logos, graphics, and software, is the property of Samsora or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

User Conduct

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems or networks
  • Transmit viruses, malware, or other harmful code
  • Interfere with the proper functioning of our website
  • Impersonate any person or entity

This Agreement is effective from the date of your access to the website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites. Your use of third-party websites is at your own risk.

Reservation of Rights
We reserve the right to request the removal of any links to our website and to modify these terms at any time. By continuing to link to our site, you agree to abide by the updated terms.

Removal of Links
If you encounter an offensive or inappropriate link on our website, please contact us. We will review the request, though we are not obligated to remove the link or provide a direct response.

Indemnification

You agree to indemnify and hold harmless Samsora, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our website, violation of these Terms of Service, or infringement of any third-party rights.

Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of US, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our website shall be resolved through binding arbitration or in the courts of US.

Disclaimer
To the fullest extent permitted by law, Samsora.com disclaims all representations, warranties, and conditions regarding the website and its use. This disclaimer does not:

  • Limit our liability for death or personal injury

  • Limit our liability for fraud or fraudulent misrepresentation

  • Exclude liabilities that cannot be excluded by law

Changes to Terms of Service

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on this page with a revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated terms.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

Samsora
Email: service@samsoran.com
Phone: +86 189 9447 5687
Address: FLAT/RM 1618A 16/F PIONEERCTR 750 NATHAN RD MONG KOKHONG KONG

We respond to all inquiries within 24 hours.