Privacy Policy
Privacy Policy
At Samsora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase our steam sauna products.
Effective Date: December 2025
Information We Collect
Personal Information: When you place an order, create an account, or contact us, we may collect:
- Name and contact details (email, phone number, address)
- Billing and shipping information
- Payment information (processed securely through third-party payment processors)
- Order history and preferences
Automatically Collected Information: When you visit our website, we may automatically collect:
- IP address and browser type
- Device information and operating system
- Pages viewed and time spent on our site
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchase, delivery, and customer service inquiries
- Send promotional emails and updates (with your consent)
- Improve our website, products, and services
- Prevent fraud and ensure transaction security
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who assist with payment processing, shipping, and website hosting
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings, though disabling cookies may affect website functionality.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Opt-out of marketing communications
- Request a copy of the data we hold about you
- Withdraw consent for data processing (where applicable)
To exercise these rights, please contact us using the information below
Data Security
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes SSL encryption, secure servers, and access controls to ensure the security of your payment information during transmission.
Data Retention
We retain your personal information only as needed to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children,If we become aware that we have inadvertently collected such information, we will take steps to promptly delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page with a revised effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Samsora
Email: service@samsoran.com
Phone: +86 189 9447 5687
Address: FLAT/RM 1618A 16/F PIONEERCTR 750 NATHAN RD MONG KOKHONG KONG
We respond to all inquiries within 24 hours.