Shipping Policy
Shipping Policy
We are committed to delivering your premium steam sauna products safely and efficiently. Shipped directly from our California fulfillment center operated by a third-party logistics provider (3PL) at 2910 Rubidoux Blvd, Jurupa Valley, CA 92509, We offer direct delivery for locations within 200 miles, with optional paid installation. For other areas, we ship via our standard freight and carrier partners based on your address and shipment requirements, including Roadrunner, FedEx, ABF, Best, Estes, and CEVA, to help ensure your sauna arrives safely and in good condition. Additionally, For U.S. domestic orders, no additional customs duties apply. Any local taxes are calculated at checkout when applicable. Please review our shipping policy for detailed delivery timelines, costs, and procedures.
Effective Date: December 2025
Freight Delivery Options
We offer Standard, Room of Choice and White Glove (CA) delivery. Orders ship from California fulfillment center operated by a third-party logistics provider (3PL). White Glove is available within 200 miles of the CA warehouse; if your location is outside the service area, we’ll ship Standard instead, refund the White Glove fee difference, and provide step-by-step manual and video guidance.
| Items | Standard | Room of Choice | White Glove (California) |
|---|---|---|---|
| 1 Person Saunas | $499 Free | × | +$500 |
| 2 Person Saunas | $699 Free | × | +$500 |
| 3 Person Saunas | $899 Free | × | +$500 |
| 4 Person Saunas | $1199 Free | × | +$500 |
| Accessories | $99 Free | x | x |
*The shipping cost is closely related to the weight and volume of the package.
*The actual shipping cost is more than what we charge, but we have discounted it for you.
| Delivery Service Instructions | Standard Home Delivery | Room of Choice Home Delivery | White Glove Home Delivery |
|---|---|---|---|
| Place packages in the first dry area on the property | ✓ | ||
| Adult signature required | ✓ | ✓ | ✓ |
| Scheduled delivery, recipient phone number provided must be valid | ✓ | ✓ | ✓ |
| Deliver packages to a room specified by customer | ✓ | ||
| Up or down up to two flights of stairs | ✓ | ||
| Floor leveling and preparation | ✓ | ||
| Open packaging and assembly your sauna | ✓ |
Shipping Locations
We deliver to the Continental United States, excluding Puerto Rico (PR), Alaska (AK), Hawaii (HI), Guam (GU), military addresses (AA, AE, AP), and PO Boxes,Additional surcharges apply for deliveries to Alaska, Hawaii, and remote areas.
If you are located outside our standard shipping areas, please contact us to discuss special delivery arrangements.
Processing Time
Orders are typically processed within 3-5 business days after payment confirmation. During peak seasons or promotional periods, processing times may be extended. You will receive an order confirmation email once your payment is processed, followed by a shipping notification with tracking information once your order is dispatched.
Delivery Timeframes
Processing Time: 3-5 business days for order verification and preparation
Transit Time: Most domestic deliveries arrive in 7–14 business days, depending on your location and the carrier assigned (Roadrunner, FedEx, ABF, Best, Estes, or CEVA).
White-Glove Delivery: Available upon request for curbside or threshold delivery with professional handling
Shipping Rates
Shipping costs are calculated based on your delivery address, product dimensions, and selected service level. Rates will be displayed at checkout before you complete your purchase.
Please note that delivery times are estimates and may be affected by factors beyond our control, including weather conditions, customs delays, or carrier issues.
Shipping Costs
Shipping costs are calculated based on your delivery address, product dimensions, and selected service level. Rates will be displayed at checkout before you complete your purchase.
Delivery Methods
Curbside Delivery: Our standard delivery service includes delivery to the curb or building entrance. The carrier will contact you to arrange a convenient delivery time.
White Glove Delivery: For an additional fee $500, we offer white glove delivery service, which includes:
- Delivery to your preferred room
- Unpacking and inspection
- Removal of packaging materials
- Basic installation assistance (professional installation sold separately)
Please contact us to arrange white glove delivery service.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your shipment using the provided tracking number on the carrier's website. If you have any questions about your delivery status, please contact us.
Delivery Requirements
Please ensure that:
- Someone is available to receive the delivery during the scheduled time
- The delivery location is accessible for large freight (steam saunas are bulky items)
- Elevators or stairways can accommodate the product dimensions
- You inspect the product upon delivery for any visible damage
Damaged or Missing Items
Please inspect your steam sauna immediately upon delivery. If you notice any damage or missing components:
- Note the damage on the delivery receipt before signing
- Take photos of the damaged packaging and product
- Contact us within 48 hours at [Your Email] with your order number and photos
We will work with you to resolve the issue through replacement, repair, or refund as appropriate.
Failed Delivery Attempts
If the carrier is unable to deliver your order due to:
- No one available to receive the delivery
- Inaccessible delivery location
- Incorrect or incomplete address
The carrier will make up to 3 delivery attempts. After the third failed attempt, the order may be returned to our warehouse, and you may be charged return shipping fees. Please ensure your contact information and delivery address are accurate.
Customs and Import Duties (Non-US International Orders)
For international shipments, customers are responsible for:
- All customs duties, taxes, and import fees
- Providing accurate customs documentation
- Complying with local import regulations
Samsora is not responsible for delays or additional costs incurred due to customs clearance.
Order Changes and Cancellations
If you need to change your shipping address or cancel your order, please contact us immediately. Once an order has been shipped, we cannot modify the delivery address. Please refer to our Return & Refund Policy for information on returns.
Installation Services
Professional installation services are available for an additional fee. Our certified technicians can ensure your steam sauna is installed correctly and safely. Please contact us to schedule installation at the time of purchase or after delivery.
Contact Us
If you have any questions about our shipping policy or need assistance with your delivery, please contact us:
Customer Service:
Email: service@samsoran.com
Phone: +86 189 9447 5687
We respond to all inquiries within 24 hours.
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with a revised effective date.